8.1 Pathway Support

Pathway Support primarily offers support to current PathwayConnect and BYU-Idaho Online students, prospective students, and service missionaries. Pathway Support is organized in the following way:

Pathway Support

Pathway Support assists current and prospective students by providing help, tools, and encouragement so students can succeed in PathwayConnect and beyond. Specific services include:

  • Assist students with applying to and enrolling in PathwayConnect or BYU-Idaho Online
  • Provide information about PathwayConnect and BYU-Idaho Online
  • Assist students with tuition payment issues
  • Process exceptions and waivers
  • Inform students of available academic resources through BYU-Idaho, such as tutoring
  • Schedule appointments for BYU-Idaho Online students with Academic Planning

Missionary Services

Missionary Services team assists service missionaries who are called by their priesthood leaders to facilitate PathwayConnect at an assigned location. Specific services include:

  • Facilitate quick and accurate onboarding of new missionaries
  • Ensure missionaries have a quality experience
  • Guide missionaries through initial orientation
  • Conduct regular, ongoing training
  • Help missionaries use BYU-Pathway’s administrative system (PATH)
  • Answer questions
  • Provide resources to assist missionaries with their regular duties