8.1 BYU-Pathway Support

BYU-Pathway Support primarily offers support to current PathwayConnect and BYU-Idaho online degree-seeking students, prospective students, and service missionaries. BYU-Pathway Support is organized in the following way:

BYU-Pathway Support

BYU-Pathway Support assists current and prospective students by providing help, tools, and encouragement so students can succeed in PathwayConnect and beyond. Specific services include:

  • Assist students with applying to and enrolling in PathwayConnect or BYU-Idaho online degree programs
  • Provide information about PathwayConnect and BYU-Idaho online degree programs
  • Assist students with tuition payment issues
  • Process exceptions and waivers
  • Inform students of available academic resources through BYU-Idaho, such as tutoring
  • Schedule appointments for BYU-Idaho online degree-seeking students with academic planning

Missionary Services

Missionary Services team assists service missionaries who are called by their priesthood leaders to facilitate PathwayConnect at an assigned location. Specific services include:

  • Facilitate quick and accurate onboarding of new missionaries
  • Ensure missionaries have a quality experience
  • Guide missionaries through initial orientation
  • Conduct regular, ongoing training
  • Help missionaries use BYU-Pathway’s administrative system (PATH)
  • Answer questions
  • Provide resources to assist missionaries with their regular duties